‘Professional’ is a loosely used term in the business world. It often refers to desirable forms of work behavior and that’s significant in the business world, but the true meaning of the word has more detail. A professional is not only a person who behaves acceptably, but also someone who has achieved level of knowledge and expertise that permits him or her to be considered a reliable source of solutions for problems that spring up in the course of business. That knowledge is more than just on the job training or work experience: it is gained through specialized, results oriented, training and/or instruction. A benefit ought to be derived and value realized from such efforts. A vital question to consider before even starting is what does ITIL certification mean for a company and, more importantly, what does it mean for the individual who is willing to take the time to go through all the training courses to achieve it?
The ITIL foundation certification is a valuable marketing tool for any information service consulting firm. It tells potential clients of the expertise of the consultant or consulting team, and can allow the consulting firm to justifiable charge rates in line with advanced skills. The certification’s value for any other company is that there is a person on staff with a level of knowledge about the Information Technology Infrastructure Library who could be called on in the event the company decided to implement ITIL or, if it is already part of the information system, be able to keep the functions flowing at a desired level.
Without going too far off course, what Latin was to the spread of knowledge and science in Western Civilization, ITIL certification and its new vocabulary can be to IT service management: a unifying communication that leads to increasingly more competence in this sector of information technology. It requires people to be willing to first learn the words and then continue the training process until they can construct the sentences and finally the paragraphs of a new text for IT service management.