What is needed for ITIL certification depends on which version an individual wants to have. Either one is desirable depending on need, but the requirements differ between ITIL v2 and ITIL v3. Because of the time and cost involved, what an IT professional for growth or what his or her employer would benefit most from ought to be identified first. Each version has its own unique concentration: ITIL v2 stresses what is needed to improve both the efficiency and effectiveness of a company’s existing information technology operations and is incremental in design. ITIL v3 seeks to create a business management environment, and that makes it more holistic in orientation. Both have Foundation levels and successful completion of this certification is required to more on to other certification within the respective program.
ITIL v2 has three separate certifications: Foundation level, Service Manager, and Practitioner. While there is no prerequisite for the ITIL Foundation certification, it is itself a prerequisite for the other two. Those wishing to be involved with IT service management and wanting to understand the underlying principles and terminology of the Information Technology Infrastructure Library, or those wanting to advance to the other levels with ITIL v2 would begin here. Those who manage processes within service management would sit for a Practitioner Certificate. A Practitioner Certificate can be awarded in the Service Support or Service Delivery disciplines (total of ten possible certifications) and there is a Combined/Clustered discipline as well. Whoever is concerned with the administration of service management would concentrate on the Service Manager and expect to demonstrate proficiency in ITIL solutions in a number of service management areas.
ITIL v3 consists of a four levels of certifications concentrating on different aspect s of ITIL Best Practice. Foundation in IT Service Management is followed by Intermediate, ITIL Expert Certification and ITIL Master Qualification. ITIL v3 has a credit system, which will allow a person to acquire special credit value based on the content of ITIL v3 material found in that particular course of study. The credits awarded can then be applied towards the ITIL v3 Expert Certification. Both ITIL v2 and ITIL v3 have examinations and/or papers required for certification.
The written examinations are one to three hours depending on the certificate. The examinations are closed book. The Service Manager certification for ITIL v2 requires two papers, one on service support and one on service delivery. The ITIL v3 requires prerequisites and the credit system does enable a person to move at quick pace, but there are recommended hours of both personal study and actual training that ought to be completed prior to sitting for the given certification examination.
The credit system of ITIL v3 offers a very important suggestion to an IT professional. ITIL certification need not be a dead end where only one credential need be obtained. The credit system invites a person to look at ITIL training as part of a lifelong learning process wherein a professional gradually builds on her or her skill set. Administration of the credit system offers guidance to allow an IT professional considering the ITIL training regime to shape a course of credentialing that will ultimately lead to the designation of ITIL Expert. This system is an obvious example of an overall goal to create an environment in which the Information Technology Infrastructure Library is the accepted form of service management and a common technical language and understanding, shaped by the entire ITIL training catalog, is shared by IT service management practitioners.