The Information Technology Infrastructure Library (ITIL) has been highly praised for the degree of efficiency it offers an information technology department, and certification has been recommended for serious career professionals. There has been some discussion about the merits of v2 and v3 ITIL certification, and the question has risen as to which is best. Assuming that v3 is more important than v2 just because of a higher number is faulty logic. Indeed, it is possible that seeking v3 may not be the best use of professional development time.
As a general overview, ITIL v2 has an orientation that speaks to improving both the efficiency and effectiveness of a company’s information technology operations. The Practitioner Certificate has areas under Service Support and Service Delivery disciplines where certification can be achieved. These include subjects such as Configuration Management, Financial Management for IT Services, and Service Desk and Incident Management. The Combined / Clustered disciplines have more content advanced topics such as Combined/Clustered Service Desk, Incident and Problem Management, and Combined/Clustered Availability, Capacity and IT Service Continuity Management. A person can pick and choose what certification training he or she wants, assuming the Foundation level has previously been achieved.
ITIL V3 is concerned with creating a business management environment for the IT function. The module concept of the training topics, Lifecycle modules, Capability modules, Managing across the Lifecycle, all attest to the overall business notion.
Is one ITIL training regimen better than the other? It’s important to understand that there is not really a comparison between superior and less adequate. The two training programs are not in opposition. Indeed, the credit system of v3 leading to the ITIL Expert Certification recognizes and gives value to earlier study in the v2 program. There is, instead, an evolutionary progress inherent wherein ITIL v3 is the next logical step in a process from alignment to integration within IT service management of the Information Technology Infrastructure Library.
The certification process of ITIL v2 point to what needs to be done to improve ITIL service management and ITIL v3 explains the process of how these procedures noted in ITIL v2 can best be implemented within the company’s IT service management. An overall concept can explain how these work together and to what end. ITIL v3 talks about “lifecycle” and perhaps this is the best way to perceive these two training programs.
The Information Technology Infrastructure Library is increasingly being considered the best practice model in IT service management. Combine the “what is needed” element of ITIL v2 with the “how to best make it happen” quality of ITIL v3 and it is easy to see how both work to create the overall environment in which ITIL creates the efficiency/effectiveness that it was initially created to produce.
The next thing to do, then, is to review the status of the given company to determine the training required at that given point in the overall lifecycle: i.e. if the company has not yet fully implemented the Information Technology Infrastructure Library, then certifications within ITIL v2 is what is needed. If the Library is already a part of the IT service management, the company needs to concentrate on ITIL v3. The two training programs are thus essential elements in their given position within the ITIL environment. The two naturally combine to affect the life cycle of ITIL within an organization. Each is as important as the other.