The Information Technology Infrastructure Library (ITIL) was originally created by the UK Government’s Central Computer and Telecommunications Agency for the express purpose of preventing a myriad of IT management systems from springing up. The efforts to prevent this information age Tower of Babel have resulted in a comprehensive system of practices and procedures for Information Technology Services Management (ITSM). It has grown from a few books to more dozens of volumes and the catalog will continue to grow with time and future innovations. The sophistication of the Library, and the overall positive reaction its use generates, has created a demand for training and a need for IT professionals versed in the concepts of ITIL. Such ITIL Certification training is now available at any number of web portals and is conducted in numerous seminars.
The ITIL has spawned a number of certification levels and opportunities for recognition of knowledge achievement. While this is desirable for career growth, there can be some justifiable concern prior to enrolling in ITIL training. Credentialing often erodes into being an end in itself; a ‘knowledge for the sake of knowledge’ exercise that produces little substantive value for a career. Fortunately, ITIL Foundation training is oriented to immediate use in a working services management environment. ITIL v2 has a number of certification topics in its Practitioner level which can immediately help a professional in daily activities, depending on that person’s job assignments. ITIL v3 is more concerned with the overall IT environment, and its subject matter, consequently, is not so incremental. However, the knowledge derived can enable a manager to more effectively supervise the services management component of a company. Together, the two versions create a whole new model for efficient technology services management that is highly usable.
This can be more than a technology fad or just a new way of doing something. Within the volumes of the Information Technology Infrastructure Library are the words, phrases and idioms of a new business language for ITSM. ITIL is now recognized as a best practice approach to ITSM and its use is now global and growing rapidly. The new language and terminology create a communication between professionals in the services management which was not really there before the construction of ITIL’s lexicon. This provides a platform where knowledge can be shared and, just as important, the techniques and effective routines of ITIL can be quickly instilled in companies that decide to adopt ITIL for their respective information technology services management.
The popularity of ITIL brings with it a sense of urgency for an IT professional. This is the latest in services management and will possibly be the last word in the discipline. Those who are trained in ITIL will advance and be rewarded for their new set of skills. Moreover, the new language establishes a professional community providing support and continual innovative ideas for its members. Those who forgo or delay training indefinitely run the very real risk of becoming obsolete in a very dynamic field. The decision to acquire an ITIL skill set is consequently critical and procrastination is professionally punished. The Information Technology Infrastructure Library is the future for IT service management that is here and growing. ITIL training brings the IT professional into this brave new world with every module attempted and every certification completed.