The Information Technology Infrastructure Library (ITIL) is the most commonly used methodology for efficient IT service management. The UK Office of Government Commerce developed ITIL in the 1980s in response to the need for more efficient IT service, and this British agency hold ownership over ITIL and maintains its quality. Used by many large companies, including Microsoft for the development of its Microsoft Operations Framework (MOF), ITIL is not only widely utilized; its format and procedures are widely recognized as the best practice approach for IT service management. ITIL training is a path of skill acquisition with the overall goal of making a person highly proficient in the dynamics of IT Service Management, which includes organizing IT resources, documenting, and understanding all the duties and responsibilities of competent IT Service Management. ITIL certification is something best suited for information technology service providers, IT directors and managers within a company’s information technology department.
ITIL training is an evolving discipline, just like the information sciences field that makes use of the skills it teaches. The earliest version, Government Information Technology Infrastructure Management (GITIM) was upgraded in 2000 with ITIL version 2 and then in 2007 a further upgrade, ITIL version 3, was introduced. ITIL v2 has several primary components and these are grouped under Service Support (Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, Release Management), and Service Delivery (Service Level Management, Financial Management for IT Services, Capacity Management, IT Service Continuity Management, Availability Management). This version concentrates primarily on the means needed to improve both the efficiency and the effectiveness of a company’s information technology operations.
ITIL v3 builds on ITIL v2 and is concerned with creating a business management environment for the IT function. The course content of ITIL v3 focuses on Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The successful completion of the course of study with either version leads to certification for the individual. V2 has an ITIL Foundation certification, a Service Manager certificate for managers and consultants, and a Practitioner certificate given to those responsible for specific information technology processes. The Practitioner certificate can be awarded in a number of distinct areas from which a prospective learner can choose. ITIL v3 has four levels of certification: Foundation Level, Intermediate Level, Expert Certificate, and Master Qualification. ITEL v2 relies on a written examination or assignment for the Practitioner level and examination papers for the Service Manager. ITIL v3 relies on written examinations and a credit system to move a person towards final certification.
Besides providing a person with a new set of usable skills, ITIL certification offers the IT professional a designation of competence that can assist in professional growth and advancement. ITIL training is backed up by a number of publications, seminars, workshops and online instructions and informational blogs that will all provide a person with the knowledge required to successfully pass an examination or advance to the next level in accreditation process.
Given the amount of time needed to achieve a given certification, it is extremely important for an IT professional to first determine which certification program will best suit his or her professional needs. Moreover, the needs of the employer have to be weighed in making the appropriate decision. The articles and links found on this web site are intended to provide the information needed to make the best decision regarding what ITIL training an individual ought to pursue, and where additional resources can be found to best help achieve successful completion of desired ITIL training objectives.